Services

We focus on fostering long-term cultural transformation by advancing accessibility, equity, and the celebration of diverse lived experiences. These sessions empower teams to better understand disability inclusion and create environments where everyone can thrive.

Inclusive workplace sessions: 2-3 hours

Customer Service Standards Training

This course provides an overview of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Customer Service Standards. Participants will gain a clear understanding of their organizations’ legal obligations and practical approaches to delivering inclusive and respectful service to all customers. The education session emphasizes best practices for ensuring accessibility in customer interactions.

Work related accessibility training

This course is customized to your organization and provides information specific to your staff and their work responsibilities. In addition to the AODA General Requirements, we can include education on the Information and Communication Standard, Employment Standard, Design of Public Spaces Standard, and Transportation Standard.

Training on Ontario Human Rights Code

This course educates you and your staff on the accessibility standards and the Ontario Human Rights code as it relates to people with disabilities. We will discuss how the Code applies to people with disabilities and about your organization’s duty to accommodate.

At AccessibilityConsulting.ca we believe that accessibility is everyone’s responsibility, but not everyone needs to know everything. We work with teams to help build their knowledge relevant to their role.

Each of the following sessions provides digital accessibility responsibilities specific to the role and focuses on accessibility fundamentals, legislation and guidelines, tasks and tools, decision making and ownership, relevant examples and exercises, and helpful resources.

Role specific sessions: 1 day or 2 x ½ days

Business Administrative role

Attendees: analysts, product owners, project managers, legal, procurement, etc.

This workshop is designed specifically for professionals in administrative, product management, project coordination, and governance roles—those who may not be directly involved in designing, coding, or testing digital products, but who play a pivotal role in shaping accessibility outcomes across their organizations.

While these roles often operate at a strategic or organizational level, their influence is essential to ensuring that accessibility is prioritized, resourced, and embedded into project workflows. This session will equip participants with the knowledge and tools to champion accessibility within their mandates, support cross-functional teams, and align organizational culture with the goals of inclusive design and WCAG compliance.

Content Author role

Attendees: content creator, designer, author, copywriter, UX writer, technical writer, video producer, podcast host, publisher, editor, etc.

This workshop is designed for professionals who shape the voice, structure, and presentation of digital content—whether through written copy, audio, video, or multimedia publishing. From crafting compelling narratives to formatting content for digital platforms, these roles are central to how users experience information. And when it comes to accessibility, their impact is profound.

Participants will explore how to create and publish content that is not only engaging but also inclusive of people with disabilities. Whether you’re scripting a podcast, designing a content taxonomy, editing transcripts, or tagging PDFs, this session will be customized with your organization to provide practical guidance to ensure your work meets accessibility standards and resonates with all users.

Design role

Attendees: UX/UI designers, product, web and social media designers, interaction and graphic designers, etc.

This workshop is crafted for those who shape the user experience, from initial research and conceptual design to the final visual presentation. Whether you’re mapping user journeys, conducting usability studies, or crafting the visual identity of a product, your decisions directly impact how people of all abilities interact with digital content.

Accessibility in design isn’t just about compliance, it’s about empathy, usability, and creating experiences that work for everyone. This session will empower user experience researchers, designers, and visual creatives to embed accessibility into every phase of their process, ensuring that products are intuitive, engaging, and inclusive.

Development role

Attendees: front- and back-end developers, web developers, full-stack developers, UI/UX developers and engineers, database architects and engineers, etc.

This workshop is designed for developers who bring digital products to life, from crafting user interfaces to architecting the systems behind them. Whether you’re writing HTML, styling with CSS, scripting with JavaScript, or managing databases and infrastructure, your work directly shapes how users experience and interact with technology.

Accessibility is not just a design concern, it’s a development responsibility. This session equips front-end and back-end developers with the knowledge and tools to implement accessibility best practices, ensure compliance with WCAG standards, and deliver robust, inclusive digital experiences.

Testing role

Attendees: quality assurance testers, automation engineers, user testing, functional testers, etc.

Quality Assurance (QA) professionals are the final checkpoint before a product reaches users and that makes your role essential in ensuring accessibility. This workshop is designed for QA testers who run automated frameworks or perform manual testing to validate product functionality. It focuses on equipping you with the skills and strategies to identify, report, and help resolve accessibility issues across digital experiences.

Whether you’re executing scripts in an automation suite or navigating interfaces with a screen reader, your work ensures that digital products meet accessibility standards and deliver inclusive user experiences.

In today’s digital world, accessibility is not just a legal requirement, it’s a commitment to equity, usability, and human-centered design. Skills based education sessions are designed to empower professionals across disciplines with the practical knowledge and hands-on techniques needed to create digital products that are inclusive of people with disabilities.

Whether you’re designing interfaces, writing content, coding applications, testing functionality, or managing projects, accessibility is part of your role. This training goes beyond theory to focus on actionable skills: how to apply accessibility standards like WCAG, how to use assistive technologies in testing, how to create accessible documents, how to procure accessible technology, and how to embed inclusive practices into everyday workflows and more.

Skills based sessions: 2-3 hours

Introduction to digital accessibility

Explore the foundations of digital accessibility, including its importance, legislation, standards, key concepts, and how inclusive design benefits everyone. This session sets the stage for understanding accessibility across digital platforms, including the introduction of the Web Content Accessibility Guidelines (WCAG) POUR principles.

Introduction to accessible documents

Learn how to create documents that are readable and navigable by all users, including those using assistive technologies. Covers basic formatting, structure, and tagging techniques for accessibility.

Advanced accessible documents

Dive deeper into complex document accessibility, including tables, forms, and advanced tagging. Ideal for those who manage high-volume or specialized content requiring precise accessibility standards.

Accessible presentations

Discover how to design and deliver presentations that are inclusive, from slide structure and visual contrast to accessible delivery techniques and alternative formats.

PDF accessibility

Master the skills needed to make PDF files accessible, including tagging, reading order, and compatibility with screen readers. Learn how to remediate existing PDFs and create accessible ones from source documents.

Accessible videos

Learn how to produce inclusive video content, focusing on captions, transcripts, audio descriptions, and accessible media players to ensure full engagement for all viewers.

Accessible design

Explore design principles that support accessibility, including colour contrast, typography, layout, and interaction design. Learn how to create visually engaging and inclusive user experiences.

Introduction to web accessibility

Understand the basics of web accessibility, including WCAG guidelines, semantic HTML, and common barriers users face online. A perfect starting point for anyone involved in web projects.

Advanced web accessibility

Build on foundational knowledge with advanced techniques for ARIA roles, dynamic content, keyboard navigation, and responsive design. Ideal for developers and designers seeking deeper expertise.

Introduction to assistive technology for testing

Get hands-on experience with common assistive technologies like screen readers, magnifiers, speech-to-text and text-to-speech tools. Learn how users interact with digital content and how to test for compatibility.

Accessibility testing

Learn how to plan and perform accessibility tests using both automated tools and manual techniques. Covers issue identification, reporting, prioritizing, and collaboration with development teams for remediation.

Writing for inclusion

Discover how language shapes user experience. Learn to write content that follows the plain language guidelines, is clear, respectful, and inclusive of diverse audiences, including people with cognitive and reading disabilities.

Accessible social media

Explore strategies for making social media content accessible, including alt text, video captions, hashtags, and platform-specific features that support inclusive communication.

Usability testing for inclusion

Learn how to conduct usability testing with people with disabilities to uncover barriers and improve user experience. Covers planning, facilitation, and analysis techniques.

Accessible procurement practices

Acquire the language and confidence to discuss accessibility with vendors of products and services. Understand how to embed accessibility into procurement processes, from drafting requirements to evaluating vendor capabilities. Learn how to ensure products and services meet accessibility standards and legislation.

Validating vendor responses

Gain the skills to assess vendor claims about accessibility, including reviewing VPATs, testing deliverables, and asking the right questions to ensure compliance and usability.